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PRIVACY POLICY
1. Introduction
1.1 At Siempang Forest Lodge ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information.
1.2 This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit www.siempangforestlodge.com, make a reservation, contact us, or use any of our services.
1.3 By accessing our website or providing your personal information, you acknowledge that you have read and understood this Privacy Policy.
2. Scope of this Privacy Policy
2.1 This Privacy Policy applies to all visitors of our website, guests, travel partners, and any individual who communicates with or makes reservations through Siempang Forest Lodge.
2.2 Personal information may be collected when you:
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browse our website;
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submit an enquiry;
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make a reservation;
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subscribe to our newsletter;
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communicate with our reservations team; or
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participate in promotions or surveys.
​2.3 By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.
3. Information We Collect
3.1 Depending on your interaction with us, we may collect the following information:
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Full name
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Nationality
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Email address
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Telephone number
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Postal address
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Passport or identification details (where legally required)
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Reservation details
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Payment information
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Arrival and departure information
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Special requests (dietary requirements, accessibility, celebrations, etc.)
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IP address
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Browser type
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Device information
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Website usage statistics
​3.2 We only collect information that is reasonably necessary to provide our services and operate our business.
3.3 Children's Privacy
Our website is not intended for children under the age of 18. Personal information relating to children will only be collected where necessary for a reservation and with the consent of a parent or legal guardian.
4. How We Use Your Information
4.1 We use your personal information for the following purposes:
4.1.1 Processing and confirming reservations.
4.1.2 Managing payments and issuing invoices.
4.1.3 Arranging transportation and guest experiences.
4.1.4 Providing customer service and responding to enquiries.
4.1.5 Personalizing your stay.
4.1.6 Improving our website, products, and guest experience.
4.1.7 Sending reservation confirmations and operational updates.
4.1.8 Sending newsletters or promotional offers where you have chosen to receive them.
4.1.9 Complying with applicable legal, financial, or regulatory obligations.
5. Sharing Your Information
5.1 Siempang Forest Lodge does not sell, rent, or trade your personal information.
5.2 Your information may be shared only, when necessary, with:
5.2.1 Secure payment providers.
5.2.2 Reservation and booking system providers.
5.2.3 Transportation providers.
5.2.4 Trusted business partners involved in delivering your stay.
5.2.5 Professional advisers, auditors, or insurers.
5.2.6 Government authorities where required by law.
5.3 All third-party service providers are expected to maintain appropriate security measures to protect your information.
6. Payment Security
6.1 Online payments are processed through secure third-party payment gateways.
6.2 Siempang Forest Lodge does not store complete credit card information on its servers or reservation system.
7. Data Security
7.1 We implement appropriate administrative, technical, and physical safeguards to protect your personal information.
7.2 While we use reasonable security measures, no internet transmission or electronic storage method can be guaranteed to be completely secure.
7.3 Data Breach
In the unlikely event of a security incident affecting your personal information, Siempang Forest Lodge will take reasonable steps to investigate the matter, minimise potential harm, and notify affected individuals where required by applicable law.
8. Cookies and Website Analytics
8.1 Our website uses cookies and similar technologies to improve your browsing experience.
8.2 Cookies help us:
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remember your preferences;
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analyse website traffic;
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improve website performance;
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enhance user experience.
8.3 You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
9. Marketing Communications
9.1 If you subscribe to receive marketing communications, we may occasionally send you news, promotions, and special offers.
9.2 You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
10. Third-Party Websites
10.1 Our website may contain links to external websites.
10.2 These websites operate independently from Siempang Forest Lodge, and we are not responsible for their privacy practices or content.
11. Your Rights
11.1 Subject to applicable law, you may request to:
11.1.1 Access the personal information we hold about you.
11.1.2 Correct inaccurate or incomplete information.
11.1.3 Update your personal details.
11.1.4 Request deletion of your personal information where legally permitted.
11.1.5 Withdraw consent to receive marketing communications.
11.1.6 Request a copy of the personal information we hold about you.
11.2 Requests should be submitted using the contact details provided at the end of this Privacy Policy.
12. Data Retention
12.1 We retain personal information only for as long as necessary to:
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fulfil your reservation;
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comply with legal obligations;
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resolve disputes;
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maintain legitimate business records.
12.2 Once no longer required, your information will be securely deleted or anonymized.
13. International Data Transfers
13.1 Some of our technology providers or reservation systems may process or store information outside Cambodia.
13.2 Where this occurs, we take reasonable steps to ensure your personal information remains appropriately protected.
13.3 By making a reservation with Siempang Forest Lodge, you acknowledge that your personal information may be processed or transferred internationally where necessary to provide booking, payment, or guest services.
14. Changes to this Privacy Policy
14.1 Siempang Forest Lodge may update this Privacy Policy from time to time.
14.2 Any revisions will become effective once published on our website.
14.3 We encourage you to review this Privacy Policy periodically.
15. Contact Information
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:
Reservations Team
Siempang Forest Lodge
Website: www.siempangforestlodge.com